Review of Virgin Mobile MiFi 2200


TestFreaks Data











mifi15

How would you like the internet in your pocket, to be able to take it with you everywhere you go? Well now you can with a MiFi! The MiFi I have today from Virgin Mobile offers you the same features that others offer, but this once doesn’t require a contract, it’s a pay as you go type of device. It offers you the freedom to pay when you need it only and you’re not stuck on a contract for something that you might not use all of the time. So read on to learn more..


The MiFI comes in a plastic box with a cardboard slip cover on it.

mifi6 mifi7 mifi8

Once you unpack everything you’ll find the MiFi itself, USB cable, documentation, power supply and a nice little cloth carrying case.

mifi9 mifi10 mifi11 mifi12 mifi13 mifi14

The MiFi is small weighing only 2.08oz and with dimensions of 3.5” x 2.32” x .35”.  The top is fancy looking silver color with a brushed pattern on it, there’s a power button on the top.

mifi15 mifi16

On the bottom you’ll find the identifying information along with the battery cover.

mifi17 mifi18 mifi19

On the side you’ll find the USB port and an LED indicator.

mifi20

The MiFi fits into the cloth pouch nicely, but it’s not exactly tight, but it will do a decent job of protecting it.

mifi21

Specifications:

MiFi 2200

Connect up to 5 Wi-Fi enabled devices to the 3G wireless internet. No contract.

-Pay As You Go with no monthly bills
-Use cash (Top-Up), credit, or debit
-Only pay for what you need
-Plans start at just $10

Features:
-One-touch connectivity
-Connect up to 5 Wi-Fi enabled wireless devices
-Up to 4 hours of battery usage with 40 hours standby
-Connect from 30-40 feet away
-Password-protected connection

Specs:
Dimensions: 89mm x 59mm x 9mm / 3.5″ x 2.32″ x .35″
Weight: 59g / 2.08oz

Wireless:
Security: Wep/Wpa/Wpa2
Wi-Fi: 802.11b/g

Speeds:
up to 3.1 Mbps download
up to 1.8 Mbps upload

Pricing and Service Details:
Virgin Mobile USA’s customers have access to broadband service on the Nationwide Sprint Network reaching more than 254 million people. Customers also have access to high speed broadband service with average downlink data speeds between 600 and 1400 Kbps. High speed broadband service not available in all areas.

Price: $149.00


To use the MiFI you’ve got to charge it first, a couple hours and you’re all done the power button lights yellow when charging and turns green when complete.

mifi22

When you turn it on the button lights up green and there’s a small green activity LED on the bottom that blinks as well.

mifi23

To access your MiFi you’ll need to go to virginmobile.mifi to open up the interface for it. On the main page you’ll find connection status with a bit of information like connection status, data transferred and received and the time connected along with IP info.

mifi1

Across the the top you’ll find drop down menus to access more settings:

mifi2 mifi3 mifi4

To test the MiFi I used it with my netbook to browse the internet. Connecting to the MiFi is easy just turn it on and it will appear in your wireless connections, click connect and use the password to connect to it. Very simple to do, it worked for me with no issues.

I browsed many site like here, Digg, Engadget, Gizmodo and checked my email along with  a few other things as well. After about a half and hour I checked the status and I found I used about 22mb of data.

mifi5

Of course I also had to test the speeds, I used SpeedTest.net and DSLReports.com as well.

I used both FireFox and Internet Explorer for the testing as I’ve found that there are differences between them. I’m in Pittsburgh, PA for SpeedTest I used the server in California and for DSLReports I used the sever in New York.

So we’ll start with FireFox:

speedtest ff dslreports ff

Then here’s Internet Explorer:

speedtest ie dslreports ie

These tests were all done within minutes of each other and you can see the speeds vary greatly, at least the download speeds do anyway, the upload speeds seem fairly close.

Battery life is four hours on the MiFi and I got that with no problems, so that works.

The range of the MiFi is supposed to be between 30 and 40 feet and it’s WiFi basically so depending what’s between you and the MiFi, the range can vary.

The MiFi does have security built-in like wep,wpa and wpa2 so you should be safe.

It seems well made, like a little solid piece of plastic basically, but it should be safe in it’s little case.

The pricing on the MiFI itself is $149.99 alone, then of course you’ll have to purchase time or data actually. For $20 you’ll get 300Mb, and as you can see from my usage that could last quite a bit for regular internet usage. if you’re going to be watching movies and downloading of course there will be a problem with running out of data.

plans

Some might consider the pricing expensive, at least a little, but it’s no contract, you just pay when you need it really.


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Conclusion:

The MiFi from Virgin Mobile is a great little device that can offer you a lot of freedom to be connected wherever you go and when you want  or need it.

This little gadget is one that I like quite a bit, it’s easy to use and you can connect up to five devices to it.

9

Pros:
+Very easy to use
+Small and portable
+Decent speeds usually

Cons:
-Power button is very sensitive
-Speeds vary greatly

Grades:
Overall score-9-10
Design score-10-10
Performance score-9-10

To learn more about our review policy please visit this page HERE.

  • richie

    is it network locked? so i can buy it and use a non virgin mobile sim?

    • Jagerbombholocaust

      It’s CDMA meaning no sim card. it’s hackable though. you can have all kinds of fun with it. just google :)

  • Gwendolyn

    I just purchased the Mifi by virgin mobile and so far Im pretty happy.I did have some trouble getting it set up and had to tale it back to Radioshack to have it activated. I JUST USED IT TODAY WHILE ON MY WAY TO WORK.The battery dies fast so you need make sure you have a full charge.OVERALL IM PLEASED WITH MY PURECHASE.

  • Donovan

    I purchased the device today, but I cannot access the virginmobile.mifi account information. It’s very frustrating. Anyone have an answer?

    • http://scodal.com/ Scott Dallas

      connect your computer or device to the mifi adapters network and load that page. that page is hosted inside the device similar to an actual router where you log in to the adapters hosted web page to make adjustments to it’s performance and settings

  • Hughes

    I also purchased the device today from Radio Shack and I am also unable to access the account information. But the CSR that helped me today told me that the Virgin Mobile website is currently down. So I am assuming that that is the reason the account information cannot be currently accessed.

  • http://yahoo curtis miller

    i try to put my password in and it would not go throught

  • http://www.winesoiree.com andrew

    I just got one of these. Paid for fedex overnight from Virgin and fedex had me on a 3 day chase, but got it now and set it up immed.

    Did not wait to charge it and started set-up, this was not an issue.

    I did find the VirSite to be Extremely SLOW, a very discouraging way to break in the new purchase. It took me 5 or 6 tries to get through the set-up process. I typically got 1 page deeper into the set-up before the mifi needed to be hard reset. Once the set-up was complete, another several attempts to purchase the plan and activate the mifi.

    The speed is good so far, but need to try it in day time hours and see how it truly performs. I did try the speed tests. 0.6mbps Dl and 0.7UL.

    The outgoing port is still not working for my email clients. :( Need to troubleshoot that still. (actually how I ended up here).

    And $40 for Unlimited data should be noted above… The chart looks erroneous.

    All in all, basically what I expected and could of been easier to set-up but not bad. Speed and ports will be in review.

  • Internet User

    I have this modem and love it.

  • http://www.winesoiree.com andrew

    I posted above. I have no had the modem 1 week. I put in a svc request call, email, tweet etc. I finally got someone that know what an SMTP server is, very fustrating when you know more about a product than the customer service does.

    Never the less, I am returning the product. Virgin MiFi does NOT support outgoing SMTP servers. So if you use Outlook, Thunderbird, or an email client you will have to sned via your “Gmail” or other online account. I know can send mail via Port 465 with SSL authenticated password. However, my work mail now looks like and has a reply to of my personal mail. Not Ideal.

    From what I understand getting an RMA should be a nightmare. And as the other articles site, download speeds do fluctuate drastically. It’s better than 1995 dial up speed, but barely (at it’s worst) and in the dead of the night it can almost stream youtube smoothly, almost.

    Cute device, very small, very handy and great for people with fear of commitment, but not the tool for any professional needing the MiFi service they’d be hoping for.

    And Virgin will not be changing their SMTP servers anytime to support email clients, or ftp, or torrents etc.

    A BIG FYI I wish I had known.

  • Stephanie

    I bought my MiFi yesterday and after hours of struggling to activate and being on hold I am finally a little further! I have added my two top up cars and want the 40 dollar plan but the continue button is grayed out! What should I do?

  • Robert

    I just got this thing yesterday and I love it! I haven’t had any problems with it and it’s even fast enough for xbox live!!! And on only one bar of 3g!

    • http://scodal.com/ Scott Dallas

      location?

  • Robb

    I bought the MiFi on Saturday night- spent the better part of the football game setting up due to Virgin website being VERY slow. Got email that it will take 1-2 days to set up account, logged off, reset MiFi, and it was connected. Paid for the $40 unlimited monthly access and have my 2 home PC’s set up, mines and my wives i Pods, and will attempt to set my DirecTv DVR to use it tonight(doubt it will work since DirecTv sucks- next battle). I love it! I had cable modem in my sub-division and I am as fast now with the MiFi as I was downstream on cable. The cost is a little steep if you are going to use it on just one pc at home ($29.95 for cable vs $40 unlimited MiFi) but as soon as I can go to the store, the football game, friends BBQ and take it in my pocket and use with laptop or iPod…..can’t beat the price. I was very gun-shy about buying it and went out driving yesterday with the coverage map from virginusa.com up and it was within 3 feet of being correct! I called and cancelled my Blackberry service ($30) and am looking at saving $20 a month by using the MiFi ($29.95 cable modem + $30 Blackberry = $59.95 vs $40 unlimited access).

  • Sandy Ramirez

    I purchased the MiFi today. I had no issue setting up the account. The instructions were nice and clear. I also like the top off cards that lets you pay as you go. I am a little disappointed on the internet speed I am receiving. Xbox Live works well if there is no other user trying to surf the web. So 5 wifi devices would make it udderly slow. I like to watch movies on Netflix and the internet speed is not sufficient, it is constantly buffering and reloading. I really like the slick modern design but quality is more important in my books and Virgin Mobile’s MiFi 2200 doesn’t cut it off. :(

  • billc.

    bought mine at BestBuy on Sat…..they had the LAST one available in the entire area (even Virgin Mobile’s website is out!)…comparing prices, i saw that Wal-Mart had it for $119.00! but they were sold out also but asked BB about their price match guarantee and got it for that price! setting it up was a bit confusing tho….it is very confusing to set up a Virgin acct and the manual was missing from the package… had to be walked thru the activation process by an Indian guy who i did not understand well… but it works like a champ now!….may very well ditch my cell acct (AT&T) and cut my DSL as well!…all in all, THIS IS A BARGAIN!

    • Samfdupree

      BB has the BEST price match policy!

  • millca

    I just bought one at Walmart, brought it back to the office and tried going to http://virginmobile.mifi as the instructions state and the website doesnt’ even exist. I get “Failed to open page” warnings only. This doesn’t look good at all. Can anyone else access the activation website?

    • TylerDurden

      Call customer service.

    • wvt75-ml01

      http://virginmobile.mifi gets you to the local device. Make sure you are setup for DHCP on your computer and not connect to another network.

  • Shannon Thrasher

    Is it just my device, or does the mifi network go down when you plug it in to charge?

  • Shannon Thrasher

    millca, I noticed that doing it quickly helped and at some point I jumped to a real network connection when it failed and hit refresh. I agree, the experience sucked for me as well.

  • victor

    just went to Virgin webpage and found they have unlimited data for 40 bucks

    so this is a great deal

  • Ray

    I had a little trouble at first getting onto their website to activate once the unit started up, even after I turned off all the pop up blockers as suggested. I then tried to log onto the address with a different browser, which worked fine. Everything is now working as it should! I am extremely pleased with my new Virgin Mobile MI-FI 2200 unit. The biggest problem I had was locating one of these hot little gadgets…but the wait was well worth it!

    Thanks, Ray in WI.

  • Clarence

    Not Ready for Prime Time.

    Continual frustration, some days it works, others it doesn’t, manual is not included you have to download it.
    Even though I have a strong evdo rev a signal it continually connects to a 1xrtt (144kbs)
    slow signal, after working for a while it goes dormant and you can’t wake it up.
    It seems to have problem connecting, and then will report that your account is not activated, many, many, resets.
    If you plug in the charger you cannot turn it off.
    watching its browser interface while it is trying to connect, is like watching grass grow.
    It connects, then it disconnects, then it tries to connect, etc.
    Helpline is useless, reset device, take battery out, reset your computer, etc.
    I was supposed to get Tech call back within 24 to 72hrs, a week ago, still waiting.
    Another bit of helpline advice was to take unit back and exchange for another, I told them I can’t I am on vacation on an island and there are no Radio Shack or any electronics store here. I believe software in unit needs a lot of work, connection logs for example, show 0 bytes uploaded, 0 bytes downloaded for total of 5.0 mbytes.
    I tried 10 day plan first and used up 1/2 of 100mbytes allotment on 1, 12minute connection. Changed to $40 1 month plan after 1st day, after much arguing, they only charged me $5 for first day on 10 day plan. I could go on and on but overall don’t cancel your other service yet.

  • Jay

    This is a great device for those who just need connectivity to the internet for surfing and playing around. If your top priority is twitter, facebook, google, and web pages in general, this is good for you. If you have any serious business functionality need, you are in for a rude awakening.

    First, the connection is slow. On average I get 300kbps up and 350kbps down. Today was a red letter day. I actually hit 700kbps down and 250kbps up. This is fine for general surfing, especially if you have firefox with adblock turned on. If you expect to do any streaming, you will not be so pleased.

    The real kicker comes in when you find out that many capabilities/protocols are blocked or not implemented by Virgin Mobile. I got mine so I’d have emergency access to VPN in to work without having to pay $60 per month for 24 months. Use it when I need it and don’t pay for it otherwise. What could be simpler? Uh uh. If you have any need of a technology that requires GRE protocol 47 (can you say Microsoft VPN?) you are SOL. Anything else that needs GRE is out as well. Essentially, I’ve paid $120 for a device that gives me access to the internet for playtime. If I need to do anything serious for work, no go.

    If I had to give a good summary for this unit, I’d say Sprint released it as a 2nd class, 2nd tier product for kids and housewives or anyone else who just needs plain internet surfing. By eliminating business carrying capabilities, they’ve quietly prevented this device from being any competition for their more expensive Sprint Mifi 2200 (or the Sprint 4G Overdrive). If this limited usage fits your need great, but otherwise this is not as good a choice as it first looks. Caveat Emptor.

  • Tony

    Ok, I’ll be returning this joke. I’m screwed out of my $40.00 plus tax but hoping to get my money back for the mifi modem. I live in an area that is great for Sprint cell phone reception but as far as internet goes with this it’s NO good unless you like repeatedly getting knocked off the net and keep trying to get back on OR taking forever to get on a site just to get knocked right back off. It’s a joke and complete waste of money. Any reviews coming in are new, I can’t wait to see the reviews in the next few months. Even if you just want to surf the net, this is a waste of time. So slow at best. Really disappointed and out almost $200.00 total. Wished I would have waited and not jumped on this so soon. Dial up was faster than this.

    • Crystal

      I agree, dial up was faster. Its sold out everywhere but yet its a P.O.S!

      • http://scodal.com/ Scott Dallas

        where do you live? did you run a speed test?

    • http://scodal.com/ Scott Dallas

      where do you live? did you run a speed test?

  • Alan

    Sprint needs to get some serious kinks out of this MIFI. It’s way too frustrating to keep holding my breath on whether or not I’m going to connect over and over again. I won’t be paying for another month on this.

  • JayK

    I bought this yesterday, IT WORKS GREAT!

    I am a high school senior, and I used my ipod touch to set it up (virginmobile.mifi) it worked like a charm. No hassle really, I didnt read the instructions on what to use as the default pssword so I was stuck there but I bounced through jt.

    When I use mine, I can charge it and Continue to use wifi at the same time! It does get very hot whilst charging but – hey you can complain – its a great deal/buy/price in NC, they cannot keep these in stock anywhere (thats how popular they are)

  • sm

    i just tested the virgin mifi against the sprint overdrive 4G and for close to the same pricing structure, the overdrive is a hundred times better. The overdrive can deliver upto 4G speeds in areas where there is 4G, or reverts to 3G where 4G isn’t available yet. The purchase price is close to the same, both of them come to about $160 with taxes. The monthly package on the overdrive is actually better at $60 for unlimited data on the overdrive. However they do require you to sign up for a 2-yr contract. Yet, after running the virgin mifi 2200 and seeing the fluctutating speeds it delivered, I would opt for the overdrive and connect 5 devices to it in a snap. Much better value for the money, even where 4G isn’t available yet.

  • Bernard

    VERY SLOW!! I’M RETURNING IT!! I wish I had waited. You have to download the manual and it’s 78 pages long. I don’t have the time to read through 78 pages of instructions. WASTE OF TIME & MONEY!!

    • http://scodal.com/ Scott Dallas

      where do you live? reading a 78 page manual isn’t going to increase your connection speeds, but helping us find out more information about the towers you use might. have you tried a speedtest to see if perhaps you are expecting unrealistic results?

  • steve

    THIS IS THE WORST! this is the first review i have ever written for any product, but the coverage, download speed, and customer service were SO BAD that i have to tell everyone. I got the device and spent the better part of three weeks trying to get it to work. they sent me up the three levels of customer service (which was terrible and took FOREVER) until they told me to get a new device…ok..so i returned it, and there were still problems. Finally, hours and hours later they said that they would refund the fee…fine…so i call them to get the refund (number disconnected), they finally call me back and give me the run around for over a half an hour.
    DO NOT GET THIS!!!!

  • Ben

    I got my mifi about 10 days ago and love it……. I live here in Honolulu Hawaii and it work every where I go…… People said that they had a hard time setting it up, it was not that hard all……….. And for the people that say coverage sucks, look at the coverage map it will show the area that it covers in orange not green, green is phone service dah….. And you all should know that sprint coverage is not the greatest do your homework before you buy the product, don’t buy and the bitch about it………

    • Papa

      I want to hear what you say after trying to send photos etc. BTW, I was told that it does not work with windows 7. They told me that the 3rd level tech will have to call back….stillwaiting……..
      I hope it works for you though buddy. Maybe Hawaii is different.

      • http://pulse.yahoo.com/_2UYEY2SK4DJXLKXIMBDW6I4IWM pain

        I’m running windows 7 and it works just fine.

  • Benjaminebrownjr

    I brought one last week. I’m using if for all of my internet usage. I just got the $40 unlimited card from Walmart. This device is worth every bit of your money.

  • Kevin

    I bought this MiFi and I’m very unhappy. The fastest speed I have gotten is about 300k down. After much complaining (I was originally told I would just have to live with that speed – it wasn’t unusual) a tech said they would upgrade the problem and switch the channel. To make a long story short, I have called VM about six times (their system was down and they told me to call back every two hours), there have been two days when there was no service whatsoever, and I’m still getting an average down speed of between 200 to 300k. There tech support is horrible with non-English speakers. I’m trying to get my money back.

    • Crystal

      I agree same issue, I told tech person I was tired of trying the same technique over and over and if last one didn’t work I was going to take it back and he said that’s also an option. So obviously he didnt care about losing a customer they customer service is BAD!!!! & are no help with there devices

  • Idaf

    BEWARE of Virgin Mobile’s network and “No Customer Service”. The reps are hard to understand (Middle Eastern?) and not helpful. If they can’t resolve your issues, they make stuff up and the worst part is they will not credit your account for any “lost minutes” or down time. My MiFi account shows “Not Activated” even though I have unlimited data all the way until next month.

    It’s cheap service but using Virgin Mobile the past month makes me realize how important having good service and customer support is.

    Virgin Mobile is garbage. If you don’t mind having several days out of a month with no service and being charged for it, then Virgin Mobile may be for you.

    • Big Tex

      Where are you? Cities differ. How about at least telling us where the service is so bad instead of just whining about it in general.

  • bb

    This device works as advertised and offers a great deal for mobile broadband. However, please be aware that the battery door on these things is EXTREMELY difficult to remove, so if you plan on carrying around an extra battery or two to use, you’d be advised to look elsewhere.

    • http://scodal.com/ Scott Dallas

      there is a super battery for sale that adds 3x the battery life to it, making it more comparable to a cell phones battery life for $100

  • Guest

    Have not been able to use for 2 weeks

    Was told that they had reset all account so I should be happy (assuming reset is better)

    Can’t log in, does not recognize password

    Call to customer service no help

    Email no help they say call customer service

    Asked how to reset password if password not accepted, no response except “You must remember your password”

    • jojo

      all u hav to do 4 password is type in admin and thats it…..it will say reset password but half time that dont work so just use admin if it dont work

  • Maryvirginia

    I bou

  • http://www.facebook.com/bhushangahire Bhushan G Ahire

    Any idea if this device work in India or similar any devices

  • Wikid Animator

    I bought this because I was having trouble getting cable installed in my NYC apartment (Time warner was afraid of Heights – only at the 4th floor! and wouldn’t put a cable to my apartment). This devise is HORRIBLE. It takes me over 10 minutes sometimes just to check my email (and that is when all bars are FULL!) and I can almost never watch video (unless I let it upload for hours) I am an animator, and I wish I never bought this as I can’t use the internet and it is a waste of my time to try most of the time. I feel like I wasted $150 on this stupid box that does nothing but give me a headache (literally i think the radiation coming off of it is making me feel sick). I would really like for them to fix their service so I dont feel like this was such a waste. Dial up is quicker!

  • Adamta01

    JUNK JUNK JUNK JUNK. very slow but for the price I can live with that. I use it in my truck for work plugged in to a power inverter constantly and it still dies after three hours even though it’s plugged in. Virgin Mobile customer support is worthless at best. Talking with them is like trying to hammer a square peg in a round hole. Like the other guy said, they just make anything up to get you off the line. I’ve tried a pile of old chargers from my blackberries and other guy’s inverters as well as my house outlet. No luck, device still dies after 3 hours of use while plugged in. Neat idea but a waste of time.

    • http://scodal.com/ Scott Dallas

      need to buy the super battery, but it’s another $100 lol, this thing is a money hog for average results!

  • Smith 5283

    VERY SLOW. It takes me about twenty minutes to download a 22 minute show off Netflix. Don’t even attempt to hook it up to a PS3 or XBox. It’s just terrible. It disconnects so often..and looking at the coverage map, I should have excellent coverage…at one point, I didn’t get ANY service in a major city, where the coverage map says I get perfect coverage. All the tech people are sand suckers and aren’t any help.

    • Anonymous

      I did Netflix and there was almost instant streaming. Then I tried Skype and had amazing quality video chat With a friend.

      In Waikiki.

    • http://scodal.com/ Scott Dallas

      you went straight for the hardest things for an internet connection to do lol how about regular surfing? checking email? facebook? twitter? why does everyone get this and immediately try to stream netflix! that’s like buying bicycle tires for your monster truck and wondering why it wont go

  • Rtabron

    The trick is to go to the virgin mobile website, scroll down to the bottom and look for the “contact us” link. You can submit your question (in my case–problem) and someone will email you back. I’ve had the same connectivity/customer service problem, and as soon as I posted my problem, I got a pretty prompt return (about 24 hrs). Seems as though I’ve had better connection since then, but in the return email I received, there was a number listed to call back if any further problems arose. Shhhh…here’s the number–888.322.1122. The service hours are til 9pm PST, so I’m guessing that they’re American (are we the only ones who go by “pst/est”). There’s my little contribution. :-)

  • Big Tex

    To everyone who has something negative to say about the device, how about saying what city you’re in? Mine works GREAT here in Houston. Phone systems aren’t the same everywhere, so if you really want to warn people about bad service, tell them where you are stop being so vague.
    WORKS GREAT IN HOUSTON TEXAS!

    • Anonymous

      Works great here in Waikiki!! Very impressed.

    • http://pulse.yahoo.com/_2UYEY2SK4DJXLKXIMBDW6I4IWM pain

      Works great here in Oxford,Ga zip code 30054. So far i’ve had pretty constant speeds around 2Mb/s to really close to the 3 Mb/s as advertised. i love it so far just trying to figure out how to connect it so i can see trhe signal strenth.

    • Gringoproduccion

      I agree how about saying what city you’re in? I live in New Jersey and for me it works very very good. I used with Netflix, my iPhone, my Apple TV and laptop and it works good

      • http://scodal.com/ Scott Dallas

        that is cool and impressive.. im so tempted to get a mifi but i am afraid i live in a dead city and will be here adding my negative review and out almost $300 after i buy everything i’ll need to use this most efficiently

    • Chrsnb8

      Wait tell you have to call them!!!!! Or try to use the web site to renew.. My connection speed is all right . I have had this mifi for about 40 days and have had to call them 7 times … They are a bottom feeders. My advice people . Dont give a company like this a dollar of your money !!

  • Sean Medcalf

    absolutlely the worst experience I have ever had. The internet connection was very slow and would lock up/drop the connection often requirielpng powering the device off/on in order for it to work. Customer service was of no help.

    Returned the unit after about 28 days and cancelled the online account. 1 week later the $40 charge was charged to my account for service and so far any and all attempts to get a refund and make sure the account is actually cancelled have been futile. Virgin Mobile is the worst company I have ever had the displeasure of dealing with. As long as you have no issues and can deal with no customer service Virgin is a good company.

  • Basketball10309

    I got my MiFi 12-23-10, i have been using it everyday all day and it works good. I use it for my phone and internet at home, $40 a month for unlimited cell phone use and unlimited internet at home, cant beat that. I have found that its not very fast but what can you expect from a cell phone tower. You shouldn’t expect it to be high speed internet. I am in Hagerstown, MD. The activation process was a breeze, just put the battery in and connect your computer to it (via wifi, do not use the usb cable) and the activation process is started. The battery lasts about 4 hours just like the box says, it gets pretty hot while charging and sense i use it all day at home i keep it plugged in with a small fan blowing on it and it doesn’t get hot. The unlimited internet is actually unlimited unlike MiFi devices from other carriers.

    • Tilleyhatguy

      try putting it on a timer. set it up to turn on two or three times a day for a couple hours at a time. that’s what i do.

  • Lynn

    does not work well with netflix, and i bought $40 unlimited card bbut you mean its not unlimited isnt that false advertising!!!!!

  • Tilleyhatguy

    I love it. My computers connect automatically, and fast. There’s no software to deal with. I use mine at my warehouse. ATT wanted 65 bucks a month for DSL. I pay 40 for a month of unlimited use with Virgin. I can’t remember the last time I bought something and didn’t think I was getting ripped off. The $149.99 for the hardware was a bit high I thought – but it worked so I got no complaints.

    • Jim

      The $149.99 is actually very cheap because Verizon, AT&T and Sprint charge 2x that amount at least….so that’s a deal right there! I use this now for business everyday and since I was Grandfathered into the $40/5GB monthly deal it’s even better! I get roughly 2.5MB/down so that’s fabulous!

  • Greg

    Hymn, so much negativity. First I say this while I’m using my satellite Internet connection because my mifi isn’t working. However! It last the full 4 hours for me, is the same speed my satellite Internet is and I pay $82.50/month for that, andim not in virgin mobiles coverage area at all. In fact, virgin mobile cell phones absolutely do not work at my house. Virginmobileusa website says that the device won’t work with Mac but it has always worked with my MacBook pro out of the box, and I have used it daily for months with no issue on my iPad for downloading, video like (YouTube) hulu and pirate bay. It seems to not be working for some reason today, and when I called customer service they hung up on me, but other than this one time ,I’ve never had any trouble out of my mifi, or any other virgin mobile device for that matter. If you are having trouble, take the time to learn why rather than just passing anything off as junk.

  • fairyprincess

    does anyone know if its any good for xbox live? i would like to watch netflix and stuff on it.

    • http://scodal.com/ Scott Dallas

      You will probably have terrible latency and lag on xbox and Netflix will take 3 days to load a movie for you to watch. The files Netflix sends to you are rather large, you do not want to be downloading them over MiFi.. I’ve seen Netflix lag on Cable internet, so to think 3g network cell signal won’t is just ridiculous. It is a fraction of the speed, most cable internet signals can download on avg around 1mb/sec whereas I’m seeing most people get on avg 30kb to 100kb/s download speed with this.. so it will work for casual use. Use MiFi to browse pages and keep connectivity on-the-go, not to stream and download large files.

  • Mrs. O from Mobile, Alabama

    I recently purchased this mifi device Jan 1, 2011. The deviced worked fine for the first 15 days and then would not connect. I called Virgin Mobile to get the problem fixed and was told they were doing some work on the issue and I should have connection within 2 hrs. Of course the 2 hrs have passed and I am yet to get any help from the technical support team. I had to stay on the phone for over 1 hrs after getting hung up on twice when getting transferred to technical support. Virgin Mobile needs to get this problem taken care of ASAP because I don’t know about you, I don’t have $200 to throw away. I paid $149.99 for the device and $40 for the unlimited service. I am not fully impressed with this service. I should have listened to the complaints before getting this product.

  • Furious

    Email This Company Sent Me

    Hey Scott, Here at Virgin Mobile, our mission is to deliver an outstanding customer experience. Sometimes that means making difficult choices in order to provide the best possible service to the greatest number of customers.

    To make sure we can keep offering our $40 Unlimited Broadband2Go Plan at such a great price, we’re putting a speed limit in place for anyone on that plan who uses over 5GB in a month.

    How will it work?
    Starting February 15, 2011, if you go over 5GB in a month on the $40 Unlimited Plan:

    •Your data speeds will be limited for the remainder of the monthly plan cycle. During this time, you may experience slower page loads and file downloads and lags in streaming media.
    •Your data speeds will return to normal as soon as you buy a new Broadband2Go Plan.
    •This change will only affect plans bought on or after 2/15/2011.
    How will it affect me?
    Keep in mind, 5GB is A LOT of data. To give you an idea, it’s about 250 hours of web browsing or over 500,000(!) emails*. So this change shouldn’t affect you unless you’re a heavy downloader/streamer/etc.

    How will I know if I’m getting close to 5GB?
    We’ve updated the progress bar in your Connection Manager to show the amount of data you’ve used. If you go above 5GB in a month, the bar will turn yellow, letting you know your data speeds will be reduced until you buy a new plan.

    By putting this speed limit in place, we’re making sure we can deliver the same quality service you’ve come to expect from Broadband2Go. We hope you understand.

    Thanks for being a Broadband2Go customer.
    Virgin Mobile

    * Data usage per activity is based on an average. Actual usage varies depending on the types of websites, video, email and other internet applications accessed.

    • Dannycroft2008

      Your answer is bs.  I bought the mifi, have spoken to your middle eastern custormer reps, but have not been able to get any good answer to my questions.  Why does your phone number to top up up on your mifi page take me to your virgin mobile cell phone reps?  Why do I only get max speeds of 262 download and 191 upload, and this is supposed to be 3g?  Even after running a speed test against your own site I am still running at only 7%.  If I am paying for 3g then why don’t I get 3g?

      • http://ScoDal.com Scott Dallas

        I’m not trying to argue with you here, but it would help if you explained what 262 and 191 are referring to? Kilobits per second? Kilobytes per second? It makes a huge difference. 8 times the difference to be exact. 262 kilobytes per second would be a good DSL connection speed, whereas 262 kilobits per second calculates to about 32 to 33 kilobytes per second, which isn’t great, but is still over 5 times faster than dialup, which could be handy to have on the go.. especially if you’re a social networking freak like me. I just like to know I can read peoples updates, and update my own status anywhere I want. Also, 3g isn’t very fast, when i’ve used it on my cell phones that is the average speed I would go, 5 times faster than dialup. 3g kinda sucks! That’s why I’m waiting for 4g.

  • sportmac

    i use my iphone as a test, switch to att and i get 1.08 to 1.5 all day. switch to this and i’m getting .1 – .5.
    at work, exact same spot tested over a week at different times of the day. at home exact same spot.

    both att and sprint maps indicate i’m in primo area for reception at both locations.

  • Bill

    I live in Denver, Colorado.

    I can get about 100-200 kbps download speeds (NEVER seen anything near the advertised 600-1200 kbps). I get dropped about every 5-10 minutes. Sometimes I can reconnect, but half the time the thing is frozen and I have to reset it once or twice to get connected again.

    Last month my downloads dropped to about 48 kbps just a few days before my account needed to be renewed. I suppose that was a limit put on me for surpassing some unknown download limit on my ‘unlimited’ plan.

    To be honest, I wish I would never have bought this thing, I think it is a rip off. When I can afford it I will be going back to cable internet.

    I have no problems at all with my Virgin Mobile cell phone, so I thought this was a good alternative to Comcast’s monopoly on broadband internet in Denver.

    • http://scodal.com/ Scott Dallas

      No way should anyone try to use MiFi in place of cable internet! Not even DSL can compare with cable speeds, let alone some wimpy 3g connection. The dropping signal and getting disconnected thing sounds pretty annoying. I am reading as many comments as I can trying to decide if I want to try my luck with this device. I’m 50/50 so far.

  • Annoyed

    Near San Antonio, TX. Device has worked well for the 4 months I’ve had it. BUT, couple of weeks ago it wasn’t working.; reset, rebooted, restarted, etc. until I got an error message saying to call customer service. Called and sat on hold for 55 minutes, then was told they were having server problems that would be “fixed today”. Next morning same drill. This time I was on hold for 1 hour 40 minutes. CS rep walked me through a reset (which I had already done), put me on hold, came back and had me reboot pc. When I did and then reported that it still wasn’t working he disconnedted. Later I restarted everything again and It was working.

    As to the unlimited – 5GB limit email, this is much like ATT’s bait-&-switch on the 3G iPad. At least ATT honored those who had already signed up for automatic renewal to continue with the original unlimited service promised. The big insulting lie that all the carriers who want to charge by the byte are pushing is “keep in mind, 5GB is a lot of data”. 10GB maybe, but 5GB is an amount that allows them to cheat users who are not abusing the system but are dependent upon it.

    Bottom line: Device – excellent, customer service — sucks, telecoms – far more driven by greed than by any concern for their customers.

  • satisfied in Atlanta area

    athens Georgia zip code 30606 ( 1 hour east of Atlanta) I have used this on/off x 2 months….so ar so good.

    No issues. I am a casual user, never approached 1 G/month. have used for email, youtube, office work stuff and runs well. Battery life is generally 2 hours.

    Have driven several times to Tampa Florida and kids had great connection on Mifi. seemed to work even faster in Tampa.

  • Anonymous

    It sounds like this item has been more of a hassle than a neat addition on mobility. What If I told you that you can get something that is better? What I suggest (and no other provider offers anything like this) is the Logitech Revue with Google TV, it turns your largest TV in your home into a computer. Offering a Chrome interface and already pre loaded with some pretty neat apps such as Netflix, Amazon and Pandora. The next best thing is the Sling Andapter, which will allow you to get ALL of your paid subscription programming on your smart phone, laptop or i Pad. It has to be near to the coolest thing I have every seen.

    • http://scodal.com/ Scott Dallas

      Miranda, that is cool, but does not have anything to do with MiFi products. Your enthusiastic comment about a completely different product is similar to if I were to load up a page about dishwashers and write a comment that says, “you know what else is cool? Futons!”

  • Jessie

    My dad bought me this device about mid-December after learning that my dorm does not have wi-fi and charges exorbitant rates for Ethernet each semester, making my iPad useless and tethering my laptop to the wall. I have been using the MiFi all semester so far, and have actually found the service to be faster than the Ethernet I paid for last semester. While I have issues getting decent speed and service in a few of the buildings on campus, I suppose this is to be expected, much like it would be with a cell phone. I am seriously pleased with this product! I’m in Lawrence, KS, and I’ve also noted pretty good coverage in Salina, KS, Kansas City, Omaha, and pretty much all of I-29 between KC and Omaha (I surfed the web for nearly all of the 3 hour road trip). Thanks dad!

  • Richardpwills

    I got mine yesterday. its not on virgin but has been advertised as the same download speed. at the moment i am very disappointed. i live in a city with very good signal but the maximum i get is 80 kbs. it also gets very very hot and runs out of battery with in an hour. I may have a faulty one so il give it a day then take it back!

  • Compaq38

    NOT worth it. I used .5mb yeap thats right just a half of one MB and they charged (Stole) me $15. Password problems with the ipod touch. Just get a hotel with wifi and forget the hassle

  • REALLYPEOPLE

    Ok first off i just want to say that what do you people expect for pre-paid internet I mean come on really??? Its 3g its not high speed internet. I have had my mifi for about a month and yea Im not gonna lie I have had some issues with it. But again what do you expect for pre-paid. It’s not meant for being able to download at fast speeds and all that if that is what you wanted you should have gotten high speed internet.

  • Dee

    Mine is becoming a piece of crap. This part of the email I received:
    * Your data speeds will be limited for the remainder of the monthly plan cycle. During this time, you may experience slower page loads and file downloads and lags in streaming media.
    * Your data speeds will return to normal as soon as you buy a new Broadband2Go Plan.
    * This change will only affect plans bought on or after 2/15/2011. Well Gezz I have mine before that. Also I don’t use over 200 hrs of it. I only use it at work to check email and to read the news. At home I don’t use it since I have high speed ISP. I am really considering to dump mi fi.Why don’t they check customer usage and then based on that they can slow down connections? Pretty much done with virgin here. Today its been a bad day. Keep disconnecting me I am about to dance on the stupid thing. grrrrrr

  • Paul

    I just received the device and it works great!! I live in Newport News VA and use it to connect 5 Acer laptops (all running windows 7) for my mobile computer training business. Setup and activation took less than 15 minutes. I’ll post future results as I use it in various locations in the surrounding area. So far, I’m a happy customer!!!

  • A Sherrera

    I got the Mifi device in October 2010, for 2 months it was working great, could stream movies with no problem. After that I have had to call every other day to get service reconnected. Same drill on hold for a while, take out the battery, hold the button, reset the device, rerun setup wizard several times and still the same thing. When I would escalate it they would tell me I would get a call back and gave me a ticket number when I called back the current agent said the ticket number was invalid. I talked to a supervisor and all he said was sorry for the inconvenience, typical customer service line when they really don’t care but have to say it incase the call is recorded. They did send me a replacement device but the issues just got worse. This has been one of the worst services for internet I have ever had. You are screwed if you get this service.

  • Chickcaldwell

    As of late august 2011 many of the same issues still arise lack of connectivity and crappy customer service. its been almost a month and I’ll probably take it back speed is fine but customer sevice is a joke and the up front pitch of unlimited data is at best a lie. I’m seriously considdering filing with the ftc, and the psc as well as our state attny gen.

  • mark R.

    so if i get this mifi for my ipod touch does using it for messaging and fhone use alot of the mbs. im  trying to get out of spending some much each month on my cell phone im want 1 toy to do it all without a monthly overcharged bill like i get with verizon every month someone help me on this one?

  • Buyer Beware

    Works alright, does randomly not connect at times. Major issue, FAULTY DATA METER. It just told me i used 75MB in last 5 min havent done anything, one device running, no updates have been preformed. Called and they admit its a problem but keep saying there “system” wont let them do anything about it. Refunded half so far, they keep telling meto call back but nothing ever gets resolved. I just want the data i paid for. Buyer Beware. They will try to tell u your just not paying attention. They are majorly ripping people off.

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